Terms & Conditions
Introduction
www.somersetmelamine.co.uk is owned and operated by Somerset Melamine Ltd.
Registered Office:
Somerset Melamine Ltd
Ryelands Business Park
Bagley Road
Wellington
Somerset
TA21 9PZ
Registered in the UK
VAT Reg No 992 3264 95
Ordering
You may place an order to purchase a product advertised on the website by following the onscreen prompts after clicking on the item of interest. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the ‘Confirm Order’ button on the final checkout page. After submitting an order to us, you will be sent an order acknowledgement email with details of the products you have ordered. Please note this email is an acknowledgement only and not an acceptance of your order. All orders placed by you are subject to acceptance by us. If your order includes products which are not available from stock, we will contact you by email or telephone. You will have the option to wait until the goods are available from stock or to cancel the order.
Prices and Payment
All prices are in pounds (£) sterling and include VAT (where applicable). Prices may change at any time prior to, but not after, acceptance of your order. All account holders should have contacted us first to ensure that you have the relevant order account setup with Somerset Melamine and you agree that the 30 days from date of invoice terms apply to all orders. The goods will remain the property of Somerset Melamine Ltd until receipt of payment.
In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or email. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.
Delivery
Subject to availability we will dispatch your order as soon as possible after your order is accepted by us. Delivery will be made to one address as stated in your order. Deliveries are made Monday Friday normally between 8am 5.30pm. The precise timing of a delivery cannot be specified. Somerset Melamine Ltd shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control. Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.
Orders less than 2kg are delivered by Royal Mail - orders over 2kg are delivered by UK Mail
Order value over £150 delivery is FREE (Please choose this option at checkout)
Please note - surcharges may apply to deliveries in the Highlands & Islands of Scotland, Isle of Mann, Isles of Scilly, Northern Ireland and Southern Ireland, the Channel Islands, & orders outside the UK - we will inform you of these when your order is submitted, cost is to be paid separately.
Whilst every effort is made to dispatch all orders immediately, please allow 28 days for delivery.
Claims
Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to our Head Office within two days of receipt of goods. The Company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum of the price invoiced for the Goods. As the Company is generally unaware of the use to which its Goods will be put all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.
Cancellations and Returns
You may cancel your order (or any part of it) at any point before products are delivered to you. You may do so either by notifying us by email, fax or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product has been customized or made to your own specifications unless the products were faulty or damaged when delivered to you. Where you decide to cancel an order after it has been dispatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 7 days of your canceling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. All funds will be credited to the same account, excluding the original delivery cost.
Other
Somerset Melamine Ltd reserve the right to change prices, stock availability and or other information contained herein without prior notice.
Somerset Melamine Ltd accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website.
Links to external websites are given in good faith and we cannot be held responsible for updates or changes to content in those websites.